NOTICE: Retainer is non-refundable unless stated otherwise and are solely at our discretion.
DJ/KARAOKE EVENTS:
Retainer is NOT refundable accept as stated below.
In the event of cancellation of the gig purchaser(s) are responsible for the total balance. However, if Soundbox Entertainment is rebooked on that date for an equal amount, purchaser(s) will not be responsible for the total balance.
Notice of cancellation by the customer shall be in writing and delivered to the contractor before 42 calendar days (6 weeks) prior to the above event, in which case a full refund, if any due, with exception of the Retainer, will be expedited. If such notification is not given, the contractors will assess the full service fee, including the Retainer. The Retainer is non-refundable for any reason, even if 42 day notice is given. If the customer, for any reason, is delinquent on payment, the unpaid balance will be subject to a 5% financing charge.
Notice of cancellation by the contractor shall be in writing and delivered to the customer before 42 calendar days (6 weeks) prior to the above event, in which case a full refund, if any due, will be expedited. This is subject to proven detention by sickness, accidents, equipment malfunction, or acts of God beyond the control of the contractor. In the unlikely event that the contractor is unable to appear, the contractor will make every effort to find a qualified substitute replacement. In the unlikely event that a replacement cannot be found, the contractor will make a full refund of any Retainer paid by the customer. The customer agrees that the refund will be the full extent of damages he or she is entitled to and no further damages may be sought against the contractor. In the unlikely event that the contractor is delayed and the event does not start on time, or time is lost during the event due to equipment malfunction, the contractor will refund the portion of fees paid prorated to the time lost. The customer agrees that the prorated refund will be the full extent of damages he or she is entitled to and no further damages may be sought against the contractor.
PHOTO BOOTH EVENTS:
The total price for the above services and product(s) is (package price + tax included). Payments shall be due at the following times: Quarter (25%) of Package Cost initial Retainer; the balance is due 10 days before the event date. Payments made before The Event date shall be defined as “Retainer” and is non-refundable upon cancellation of The Event, but may be re-applied subject to availability if The Event is rescheduled. Canceled Events must be rescheduled within 60 days of notice of cancellation in order to re-apply Retainer(s).
If The Event is canceled, the Client must notify Soundbox Entertainment of his/her desire to cancel the contract, otherwise, The Client shall be responsible for the payment schedule as set forth above. Rescheduled events shall be subject to standard pricing in effect on the date to which the event has been rescheduled, and any pricing changes shall be documented in a separate addendum.
If Soundbox Entertainment cancels the contract due to illness or a non-compliant Client (Client violates any terms of the Contract, Soundbox Entertainment may refund all or a portion of the fees already received. Any fees paid for services/products already completed will not be refunded. Quarter (25%) of Package Cost non-refundable Retainer is required to reserve your event date. Final payment is due 10 days prior to event.
Any failure to make timely payments may result in cancellation of this contract. Soundbox Entertainment will make every attempt to provide notice to Client before cancellation occurs.
PHOTOGRAPHY EVENTS:
Retainer and Payment. The Client shall pay a Retainer to retain the Photographer to perform the services specified herein. At such time as this order is completed, the Retainer shall be applied to reduce the total cost and Client shall pay the balance due. Balance shall be paid in full during or before the event for the service to be provided.
Cancellation. If the Client shall cancel this Agreement ninety (90) or more calendar days before the event date, any Retainer paid to the Photographer shall be refunded in full. If Client shall cancel within ninety (90) days of the event date and if the Photographer does not obtain another assignment for that date, liquidated damages shall be charged in a reasonable amount not to exceed the Retainer. A $300 cancellation fee shall be applied if the Client cancels within thirty (30) days of the event date.
VIDEOGRAPHY EVENTS:
Retainer and Payment. The Client shall pay a Retainer to retain the Videographer to perform the services specified herein. At such time as this order is completed, the Retainer shall be applied to reduce the total cost and Client shall pay the balance due. Balance shall be paid in full during or before the event for the service to be provided.
Cancellation. If the Client shall cancel this Agreement ninety (90) or more calendar days before the event date, any Retainer paid to the Videographer shall be refunded in full. If Client shall cancel within ninety (90) days of the event date and if the Videographer does not obtain another assignment for that date, liquidated damages shall be charged in a reasonable amount not to exceed the Retainer. A $300 cancellation fee shall be applied if the Client cancels within thirty (30) days of the event date.
RETURN POLICY:
We stand behind the quality of our products and want to be sure you receive exactly what you ordered.
If you receive a damaged, defective, or incorrect selection, please let us know. Write us at: Soundbox Entertainment, 1901 125th Ave, NE, #210, Lake Stevens, WA. 98258 or contact us. You may return it at our expense. Once the selection is returned, at your choice, we will either replace it at no charge, credit your account, or make a full refund if you have already paid for it. The amount of the credit or refund will include the price of the item plus shipping and handling.
Damaged, defective or incorrect selections must be returned within 30 days.
If you receive an unwanted Featured Selection, you may return it. If the package is unopened, simply write “Refused, Return to Sender” on the package and drop it in the mail. You will receive a full credit to your account for the price of the selection and shipping and handling or a refund. If the package is opened, please drop us a note or email us, and we will forward you a return shipping label if you wish.
You may return any other unopened item within 30 days after you receive it and we will either credit your account or refund the price of the item.
Returns of opened item’s that arrived back to us either without a note explaining that the item is an unwanted Featured Selection, that it is damaged or defective, or that it is an incorrect selection will not be accepted.
All packages being returned should be sent to:
Soundbox Entertainment
1901 125th Ave NE, #210
Lake Stevens, WA 98258.
Be sure to include:
Your complete name
A brief explanation stating the reason for the return
Selection Number and/or Title of the item you are returning
Selection Number and/or Title of the item you should have received (if applicable)
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